Privacy Policy

1. Introduction and Data Controller

DraftKar.com is operated by VIAVI HOSPITALITY LLP (LLP ID: AAV-6528), a limited liability partnership incorporated under the laws of India. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and use our website and services. VIAVI HOSPITALITY LLP is the data controller responsible for your personal information. Please read this Privacy Policy carefully. If you have any questions about our privacy practices, please contact us at support@draftkar.com.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, generate a document, or contact us. This includes your name, email address, phone number, and any other information you choose to provide. We also collect information about your transactions, including details about documents you generate, payment information (processed securely through Razorpay), and subscription details.

When you use DraftKar.com, we automatically collect certain technical information, including your IP address, browser type, device type, pages visited, time and date of visits, and referring URL. We use cookies and similar tracking technologies to understand how you use our platform and to remember your preferences. This data helps us improve our service and provide a better user experience.

The content of documents you create is stored on our secure servers to enable you to access, download, and manage your documents. This information is necessary to provide the core functionality of our service.

3. How We Use Your Information

We use your personal information to provide, maintain, and improve our services. This includes generating documents based on your specifications, processing payments, managing your account, and communicating with you about your use of the platform. We use your information to send service updates, respond to your inquiries, and provide customer support.

We analyze usage patterns and analytics to understand how our users interact with the platform, which helps us optimize features, fix bugs, and develop new functionality. This analysis is performed on aggregated, anonymized data where possible. We may use your information to comply with legal obligations, enforce our Terms of Service, and protect the security and integrity of our platform. Marketing communications are sent only with your consent and can be unsubscribed from at any time.

4. Data Storage and Security

Your personal information and document data are stored on secure servers hosted on Supabase, a reputable cloud infrastructure provider. We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encryption at rest for sensitive data, and regular security audits. Access to your information is restricted to authorized personnel only, and our systems are designed to prevent unauthorized access, disclosure, alteration, and destruction of your data.

While we take comprehensive security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the greatest extent possible. You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account.

5. Third-Party Service Providers

We partner with trusted third-party service providers to deliver our services. Razorpay processes all payment transactions securely and complies with PCI DSS standards. Your payment information is handled directly by Razorpay and is not stored on our servers. Anthropic AI provides the artificial intelligence technology that generates document content. When you use our document generation feature, your input data is processed by Anthropic's AI services to generate your document. Vercel hosts and distributes our website globally to ensure fast, reliable access from anywhere in India and beyond.

These service providers are contractually obligated to use your information only to the extent necessary to provide services to us and to maintain the confidentiality and security of your information.

6. User Rights and Data Control

You have the right to access all personal information we hold about you. You may request a copy of your data in a machine-readable format. You have the right to request deletion of your personal information, subject to certain legal obligations we may have to retain some data. You have the right to correct any inaccurate or incomplete information. You may request that we restrict the processing of your data for certain purposes. You have the right to withdraw consent for data processing at any time. To exercise any of these rights, please contact us at support@draftkar.com with details of your request.

7. Cookies and Tracking Technologies

DraftKar.com uses cookies to enhance your experience on our platform. These include essential cookies necessary for platform functionality, preference cookies that remember your settings, analytics cookies that help us understand user behavior, and marketing cookies used for targeted advertising. Most browsers allow you to control cookies through your settings. You can choose to disable cookies, but this may affect the functionality of certain features on our platform. We respect your cookie preferences and provide clear options for managing them.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained as long as your account is active. Document data is retained for as long as you maintain your account or request deletion. Payment and transaction records are retained for a minimum of seven years as required by Indian tax and financial regulations. You can request deletion of your information at any time, subject to legal retention requirements.

9. Compliance with Regulations

DraftKar.com complies with the Indian Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are committed to protecting data privacy and security in accordance with applicable Indian laws. While we do not fall under the EU General Data Protection Regulation (GDPR), we respect the principles of data protection and privacy where applicable. International users should note that data transfers may occur for technical and operational reasons, and any such transfers are conducted securely.

10. Privacy Concerns and Grievances

If you have any concerns about your privacy or how we handle your information, please contact us at support@draftkar.com. We take all privacy concerns seriously and will investigate any complaint promptly. If you believe your rights have been violated, you have the right to file a complaint with the appropriate data protection authority or court in India.

11. Changes to This Privacy Policy

VIAVI HOSPITALITY LLP may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with an updated effective date. Your continued use of DraftKar.com following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: